Ahhhh refund requests!
A business owners absolute soul-crushing nightmare come to life! Or is it?
At some point along your journey as a business owner, you are going to have customers and clients who ask for a refund on the product or service they purchased.
Sometimes that will be for legitimates reason such as the program was more for beginners or they’ve had a family emergency come up and can’t make the sessions. And sometimes they’ll be for odd and crazy reasons like the customer thinks you’re a witch, they didn’t read the sales page or they didn’t download the right file and think you ripped them off.
As painful as this part of business can be (especially when you’re starting out) it’s something you have to overcome as it’s a part of business. And I promise you, one day it won’t be an issue at all, and you’ll be able to outsource this job to someone else.
But until then, I have a few tips to share with you from my own experience on how you can significantly reduce refund requests in your business.
How to Significantly Reduce Refund Requests
If you nail those two things down in your business, your refund requests will be few and far between and the bonus is that you’ll become a better business owner for it.
But, if you’d still like help with those icky conversations that can be hard to have in business, my ebook B*tch Better Have Some Boundaries would be perfect for you!
This is my handbook filled with copy and paste response templates for when people overstep your boundaries in business. There’s everything from handling refund requests to handling late payments to responding to people who want discounts or to pick your brain.
This ebook takes the stress out of handling awkward conversations so you can get back to what’s most important for you in your business, showing up for your people.
I can’t wait to help you handle things like a boss in your biz!
